Customer Support Agent

ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE ROLE As a Customer Support Agent you will be helping businesses across the India Operations to become success stories every day You ll love talking to people and have an empathetic nature along with a passion for solving customer problems You will play a key part in helping Tide expand by providing around the clock support every day of the year Our mission is to save businesses time and money every day and delivering fast and fluid support is key to achieving this Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks Some of the things you ll be doing Spotting patterns is second nature to you and you re always ready to highlight areas that can be improved Juggling priorities to ensure that members get the best support experience Getting to grips with tough banking challenges like unfamiliar transactions missing payments and direct debits Enjoy helping mentor new members of the team and support them with your wisdom and experience and help out with common back office tasks WHAT WE ARE LOOKING FOR Excellent spoken and written English skills You have 1-4 years of experience as a customer support associate You understand and have worked with customer satisfaction metrics You can attend to all the customer queries comments and concern posted to the company social media platform You can review all social media posts for accuracy Ability to use industry tools like Kustomer Zendesk GSuite and Jira You are confident talking with our customers to help them get the most from their current account Passion for problem-solving and finding solutions to difficult situations You are always on the lookout for recurring issues and help create new workflows to solve them Strong organisational skills Experience working in customer service for the finance industry Excellent computer skills You have some experience working in startups WHAT YOU LL GET IN RETURN Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard You personal data will be processed by Tide for recruitment purposes and in accordance with