Customer Support Agent

2 days ago

Delhi Delhi, India Invisible Agency Full time

**Customer Support Agent (Bilingual: EnglishVietnamese)**

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They're only as good as the rules they know and the data they're trained on. We're the team that helps model these behaviors.

**About the Role**
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

**Job Overview**

**Key Responsibilities**
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.

**Qualifications**:
- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
- Bilingual fluency in **Vietnamese** and English, with strong verbal and written communication skills in both languages.
- Previous customer service experience, ideally within technical support or financial services.
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
- Proficiency in Zendesk and Aircall is preferred.
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
- High attention to detail and ability to work both independently and as part of a remote team.
- Must pass a background check.

**Hours**:
45-50 hours per week

9-6pm US-ET

**Must be able to work US-East Coast/New York Time Zone**

**Compensation**
- Type: Hourly
- Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

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