Customer Support Agent

3 days ago

Karol Bagh Delhi Delhi, India Unayur Marketing Pvt Ltd Full time

**Job Title**: Customer Service & Feedback Agent (Complaint Department)
**Company Name**: Unayur Marketing Pvt. ltd
**Location**: Karol bagh

**Job Type**: Full-time
**Working Hours**: Rotational Shifts (7 Days Working with Rotational Off)

Unayur Marketing is seeking a highly motivated, soft-spoken, and customer-focused individual to join our Complaint Department as a **Customer Service & Feedback Agent**. As a key member of the team, you will be responsible for addressing customer complaints, managing queries, and ensuring a seamless feedback loop to enhance the customer experience.

**Key Responsibilities**:

- **Customer Interaction**: Handle customer inquiries, complaints, and feedback through various communication channels.
- **Complaint Management**: Effectively resolve customer complaints by identifying issues, providing solutions, and ensuring customer satisfaction.
- **Feedback Collection**: Actively gather feedback from customers to improve services, products, and processes.
- **Problem-Solving**: Address and troubleshoot customer issues with empathy, patience, and clarity.
- **Data Entry & Reporting**: Record complaints, resolutions, and customer feedback accurately in the CRM system.
- **Collaboration**: Work closely with the complaint management team and other departments to resolve escalated issues and enhance customer experience.
- **Follow-up**: Ensure follow-up with customers after resolution to confirm satisfaction and gather additional feedback if necessary.
- **Knowledge Sharing**: Keep updated with company policies, products, and services to provide accurate information to customers.
- **Customer Care**: Maintain a positive and professional tone in all customer interactions, ensuring an outstanding customer experience.

**Key Requirements**:

- **Excellent Communication Skills**: Strong verbal and written communication skills with a soft-spoken and patient demeanor.
- **Customer-Centric Attitude**: Ability to understand and resolve customer issues with empathy and professionalism.
- **Problem-Solving Skills**: Adept at identifying problems, offering solutions, and managing difficult customer situations.
- **Attention to Detail**: Ability to accurately record and track complaints and feedback.
- **Adaptability**: Flexibility to work in rotational shifts, including weekends and holidays.
- **Team Player**: Collaborative with team members and other departments to deliver effective results.
- **Prior Experience**: Previous experience in customer service, complaint handling, or feedback management is a plus, but not mandatory..

**Working Conditions**:

- **Work Schedule**: Rotational shifts, 7 days a week with rotational off days.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

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