Customer Service

6 days ago

Delhi, India hotsourced Full time

About the CompanyWe are the UK’s fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious growth plans. Our success is driven by our incredible partners, whose commitment to excellence has earned us a 4.9 out of 5 rating on Reviews.io. We also empower our partners with Automate, a booking management and CRM tool.About the RoleWe’re looking for a confident, conversational, and process-driven Customer Service & Sales Support Agent to join our growing customer service and sales function.Your focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. This is not a hard-selling role; instead, you’ll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.You’ll also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.Key ResponsibilitiesAs a Customer Service & Operations Support Agent, your main goals will include:- Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.- Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).- Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.- Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.- Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.- Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.What We’re Looking For- Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).- Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.- Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.- Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.- Proactive: Takes initiative to chase missing information and keep deals moving forward.- Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.Work Schedule- Shifts: Monday to Friday, 13.30pm - 10.30pm IST (8am - 5pm UK time)Compensation & Benefits- Salary: Annual CTC of 6.5 - 7 LPA.- Time Off: 20 days of annual leave plus 11

  • Customer Service Executive

    3 days ago

    Mahipalpur, Delhi, Delhi, India First Choice Consultant Service Full time

    Customer Service Executive (Sea Import) **Salary**: 20,000 to 35,000 Location: Mahipalpur, New Delhi Company: Logistics Company Experience: 3 to 5 Years - Preparation of Import Checklist - Co-ordination with the Shipping Lines for getting the IGM details, Vessel Schedule & DO charges - Co-ordination with the Operations officers Co-ordination with the...

  • Customer Service

    5 days ago

    Delhi, Delhi, India Hirex Full time

    **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Customer Service

    2 days ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...

  • Customer Service

    1 week ago

    Delhi, India ELNOVA P LTD Full time

    1. Minimum 1 Year Experience in customer service 3. Have Good command on English **Salary**: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi...

  • Customer Service

    5 days ago

    Saket, Delhi, Delhi, India Aman Travels Limited Full time

    Customer service - Answering questions about a company's products or services. - Processing and following orders and transactions. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Collecting and analyzing customer feedback. **Salary**: ₹20,000.00 - ₹25,000.00 per...

  • Customer Service Associate

    7 days ago

    Delhi, Delhi, India SPRING RAISE SERVICE Full time

    **1.Lead gen process** **Shift 5am to 2pm** **Salary upto 20k ; depend on experience and last sal as well** **Freshers upto 17k** **One side cab** **Huge incentives** **2.**Hiring for UK process Shift timings - 3pm to 12am Job role - sales Process - insurance Salary upto 20-27k Location - saket Huge incentives One side cab Fixed shift Fixed...

  • Customer Service Associate

    5 days ago

    Delhi, Delhi, India VisionaryHire Full time

    **-Profile - Customer Service Executive** **Job responsibilities;** - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Standardizing the customer service delivery of an organization - Performing quality assurance surveys with...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India TapGro Full time

    **About TapGro**: TapGro is a dynamic SAAS startup committed to revolutionizing the salon industry through innovative software solutions. Our comprehensive platform empowers salon business owners to streamline operations, enhance marketing strategies, and optimize overall business efficiency. **Position Overview**: As a Customer Service Associate, you will...

  • Customer Service Intern

    18 hours ago

    Delhi, Delhi, India frookoon privet limited Full time

    **Job Title: Customer Service Intern** **Company**: Frookoon **Location**: New Delhi, India **Duration**: 3 months **Company Overview**: Frookoon is a quick commerce company operating in tier 2 cities, dedicated to providing swift and efficient delivery services to its customers. We are committed to revolutionizing the way people shop for daily...

  • Customer Service Executive

    2 weeks ago

    Delhi, Delhi, India Chem Academy Private Limited Full time

    **Position**: Customer Service Executive **Experience**: Minimum 1 year in customer service or a related field **Location**: GTB Nagar, New Delhi **Employment Type**: Full-Time **Job Overview**: **Key Responsibilities**: - **Problem Resolution**: Investigate and resolve customer issues related to the platform, billing, or course access in a prompt and...