Customer Service Intern

18 hours ago

Delhi Delhi, India frookoon privet limited Full time

**Job Title: Customer Service Intern**

**Company**: Frookoon

**Location**: New Delhi, India

**Duration**: 3 months

**Company Overview**:
Frookoon is a quick commerce company operating in tier 2 cities, dedicated to providing swift and efficient delivery services to its customers. We are committed to revolutionizing the way people shop for daily essentials, ensuring convenience and satisfaction.

**Position Overview**:
We are seeking a Customer Service Intern to join our team in New Delhi. This role offers an exciting opportunity to gain hands-on experience in the fast-paced world of quick commerce while contributing to the delivery of exceptional customer service.

**Key Responsibilities**:

- Assist customers in placing orders, tracking shipments, resolving product or service issues, and providing general support.
- Collaborate with other team members to ensure timely resolution of customer concerns and inquiries.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
- Stay informed about company products, services, and policies to effectively address customer queries.

**Requirements**:

- Currently enrolled in or recently completed a degree program in Business, Communications, or a related field.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with excellent problem-solving abilities.
- Passion for delivering exceptional customer service and eagerness to learn and grow in a dynamic industry.

**Pay Structure**:
The pay for this internship will be based on a percentage basis, offering a competitive compensation package.

**How to Apply**:
**Note**:
**Job Type**: Internship
Contract length: 4 months

Pay: From ₹11,205.61 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8080986684

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