Customer Service Executive

1 day ago

Delhi Delhi, India Chem Academy Private Limited Full time

**Position**: Customer Service Executive
**Experience**: Minimum 1 year in customer service or a related field
**Location**: GTB Nagar, New Delhi
**Employment Type**: Full-Time

**Job Overview**:
**Key Responsibilities**:

- **Problem Resolution**: Investigate and resolve customer issues related to the platform, billing, or course access in a prompt and efficient manner.
- **Product Knowledge**: Stay updated on our latest offerings, course details, and new features to provide customers with informed assistance.
- **Follow-up**: Ensure customer issues are followed up on and resolved within an acceptable time frame, escalating complex cases as needed.
- **Maintain Customer Satisfaction**: Continuously work to improve customer satisfaction by providing friendly and helpful service.
- **Documentation**: Accurately log customer interactions and issues in the system, and track common issues to help improve overall service.

**Required Skills**:

- Minimum 1 year of experience in a **customer service** or support role, preferably in the **EdTech** or education industry.
- **Strong communication skills** (both written and verbal) to handle customer inquiries professionally.
- Problem-solving skills and the ability to think on your feet to provide quick, effective solutions.
- Ability to manage multiple customer queries and tasks efficiently.

**Preferred Qualifications**:

- Bachelor’s degree in any field (Education/Business/IT).
- Previous experience working in an **EdTech** company or educational setting is a plus.
- Basic knowledge of **online learning platforms** and **technical troubleshooting**.

**What We Offer**:

- A dynamic, growing team with opportunities for advancement.
- Competitive salary and benefits.
- Work in a fast-paced, innovation-driven environment in the education industry.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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