Merchant Onboarding Executive

2 weeks ago

Chennai, India Digitalz360 Full time

**Position Title**: Merchant Onboarding executive

**Position Overview**: We are seeking a highly motivated and detail-oriented Merchant Onboarding Executive to join our team. As a **Merchant Onboarding Executive**, you will play a crucial role in managing the end-to-end process of onboarding new merchants/vendors onto our platform. You will be responsible for ensuring a seamless and efficient onboarding experience, while maintaining a strong focus on customer satisfaction and relationship building.

**Location**: Chennai, India.

**Experience**:1-3 years

**Responsibilities**:

- Manage the onboarding process for new vendors, including initial contact, documentation collection, and verification.
- Conduct due diligence on potential merchants to assess their eligibility and compliance with our company's policies and standards.
- Collect and review merchant documentation, including legal agreements, financial statements, and identification documents, and ensure their accuracy and completeness.
- Coordinate with internal stakeholders to obtain necessary approvals and sign-offs for Vendor onboarding.
- Serve as the main point of contact for Vendors during the onboarding process, addressing their questions, concerns, and providing timely updates on the progress.
- Conduct training sessions or provide guidance to merchants on our platform, processes, and tools to ensure their successful integration and understanding.
- Identify upselling and cross-selling opportunities during the onboarding process.
- Maintain accurate and up-to-date records of vendor onboarding activities and related documentation.
- Continuously monitor and improve the onboarding process, identifying bottlenecks and implementing process enhancements for greater efficiency.

**Qualifications**:

- Should have strong passion for **Sales and Marketing.**:

- **Strong understanding of onboarding processes**, compliance requirements, and risk assessment in a merchant environment.
- Possessing good communication skills in **Tamil, English, Hindi** are must.
- Ability to work independently with a proactive and self-driven attitude.
- Need excellent communication and negotiation skills.
- Proficient in using CRM systems, databases, and other relevant software tools. Knowledge on softwares like Leadsquared and Ozontel are preferred.
- Should Possess convincing skills and follow up discipline in approaching vendors and be outcome oriented.
- Working Knowledge of MS office.
- The nature of the job requires some travel both inside and outside of the city, depending on requirement.

(All travel allowance and fuel reimbursement will be paid as per travel policies of the company)

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required. Additional tasks may be assigned as needed.

**Job Types**: Full-time, Regular / Permanent

Pay: ₹20,000.00 - ₹300,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9043864540

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