Merchant Onboarding Executive

**Designation: "Merchant Onboarding Executive"** Experience: 1+ Years Work Location: Dubai (Training and Probation in Chennai) Initially you will be having a 3 months of probation in Chennai. Post performance evaluation you will be moving to Dubai location Interview Mode: Virtual Mode (Google Meet) Working Days: 6 days working Week Off: Sundays Facilities provided for Onsite: Visa Expenses, Air Tickets, Shared Accommodation, Food, Transportation Key Responsibilities: 1. Merchant Onboarding: Manage the end-to-end onboarding process for new merchants, ensuring that all necessary steps are completed promptly and accurately. Assist merchants with account setup, integrating payment gateways, and providing technical support during the onboarding phase. Guide merchants through KYC (Know Your Customer) and other compliance processes required by the platform. Monitor onboarding progress, ensuring all tasks are completed in a timely and efficient manner. 2. Customer Support & Relationship Management: Act as the primary point of contact for new merchants, providing dedicated support and assistance throughout the onboarding process. Address any concerns or issues merchants may have during their onboarding, working closely with the customer support and technical teams to resolve them. Foster strong, long-term relationships with merchants by offering personalized assistance and educating them on how to maximize the platform’s capabilities. 3. Training & Education: Provide hands-on training to merchants on platform functionality, payment tools, and features to ensure they feel confident in using the platform. Develop user-friendly training materials and FAQs to guide merchants in understanding the platform’s offerings. Conduct follow-up sessions and provide ongoing support to ensure a smooth transition after onboarding. 4. Documentation & Compliance: Ensure that all required documentation is submitted by merchants, accurate, and up to date to comply with relevant regulations and internal policies. Support merchants in completing documentation for compliance, including verification of identity, business details, and financial records. Stay updated on the latest regulatory changes within the fintech space to ensure the onboarding process remains compliant. 5. Reporting & Process Improvement: Track and report onboarding metrics to assess the effectiveness of the onboarding process and identify areas for improvement. Collaborate with internal teams to streamline the onboarding experience and enhance merchant satisfaction. Provide feedback and suggestions for product enhancements based on merchant feedback and industry trends. Key Qualifications: 1. Education: Bachelor’s degree in business, finance, marketing, or a related field. 2. Experience: Experience in a customer support or onboarding role, preferably within fintech or a related industry. Familiarity with payment gateways, financial technologies, and merchant services is a plus. 3. Skills: Excellent communication skills with the ability to explain complex concepts in an easy-to-understand manner. Strong organizational skills and attention to detail. Problem-solving skills with a focus on customer satisfaction and successful outcomes. Basic knowledge of KYC, AML, and financial compliance processes is advantageous. 4. Personal Attributes: Proactive and self-motivated with the ability to work independently. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Strong interpersonal skills with a focus on building and maintaining positive merchant relationships. Adaptable and open to learning new processes and technologies