
Onboarding Specialist
1 day ago
This is a
full-time hybrid role
based in
Chennai
, with flexibility for partial remote work. The
Merchant Onboarding Specialist
will be responsible for ensuring a
seamless and compliant onboarding journey
for new merchants integrating with our
fintech payment gateway
.
Key responsibilities include:
- Guiding merchants through the
end-to-end onboarding and KYC process
. - Validating and reviewing
merchant documents (business, financial, and compliance-related)
. - Coordinating with internal teams (tech, compliance, operations) to enable
smooth integration of payment gateway services
. - Providing
continuous support and timely updates
to merchants during the onboarding phase. - Tracking and analyzing
onboarding metrics
to optimize efficiency and turnaround time. - Ensuring compliance with
regulatory requirements, risk policies, and industry standards
.
Qualification :
- Strong
interpersonal, communication, and client relationship management skills
. - Proven experience in
merchant/client onboarding
or customer lifecycle management. - Knowledge of
fintech, digital payments, or financial services industry practices
. - Familiarity with
KYC, AML, and regulatory compliance frameworks
is a plus. - Strong
analytical skills
with the ability to monitor and improve onboarding metrics. - Excellent
problem-solving and customer service abilities
. - Ability to work
independently and collaboratively
with cross-functional teams. - Bachelor's degree
(Business, Finance, or related field) or equivalent relevant experience.
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