Onboarding Specialist

3 weeks ago

Chennai, India Acultpay Full time

This is a
full-time hybrid role
based in
Chennai
, with flexibility for partial remote work. The
Merchant Onboarding Specialist
will be responsible for ensuring a
seamless and compliant onboarding journey
for new merchants integrating with our
fintech payment gateway
.

Key responsibilities include:

  • Guiding merchants through the
    end-to-end onboarding and KYC process
    .
  • Validating and reviewing
    merchant documents (business, financial, and compliance-related)
    .
  • Coordinating with internal teams (tech, compliance, operations) to enable
    smooth integration of payment gateway services
    .
  • Providing
    continuous support and timely updates
    to merchants during the onboarding phase.
  • Tracking and analyzing
    onboarding metrics
    to optimize efficiency and turnaround time.
  • Ensuring compliance with
    regulatory requirements, risk policies, and industry standards
    .

Qualification :

  • Strong
    interpersonal, communication, and client relationship management skills
    .
  • Proven experience in
    merchant/client onboarding
    or customer lifecycle management.
  • Knowledge of
    fintech, digital payments, or financial services industry practices
    .
  • Familiarity with
    KYC, AML, and regulatory compliance frameworks
    is a plus.
  • Strong
    analytical skills
    with the ability to monitor and improve onboarding metrics.
  • Excellent
    problem-solving and customer service abilities
    .
  • Ability to work
    independently and collaboratively
    with cross-functional teams.
  • Bachelor's degree
    (Business, Finance, or related field) or equivalent relevant experience.

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