Customer Sales Representative

2 weeks ago

Bengaluru, India Petishh Full time

**Customer Service Representative**

**Petishh is the fastest growing doorstep pet care services brand, based in Bangalore, India.**

**Petishh provides doorstep grooming, training, veterinary and pet nutrition services.**

**Customer Service Representative Job Responsibilities**:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**[Work Hours & Benefits]**
- Timings (10- 6 pm)
- Work from home
- Medical insurance available

**Customer Service Representative Qualifications / Skills**:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

**Education, Experience, and Licensing Requirements**:

- University/college degree is a plus
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Work from home

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Fixed shift

Supplemental pay types:

- Commission pay

Travel requirement:

- No travel

**Language**:

- English (required)
- Kannada (preferred)

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