
Customer Service Representative
1 day ago
**Key Responsibilities**
- **Customer Support**:
- Provide clear, concise, and accurate information about products, services, policies, and procedures.
- Resolve customer issues in a timely manner, ensuring satisfaction and first-contact resolution.
- **Complaint Management**:
- Actively listen to customer complaints and escalate complex issues when necessary.
- Investigate and resolve customer complaints related to products or services.
- Collaborate with other departments to find suitable solutions for customer issues and complaints.
- **Feedback Collection**:
- Proactively collect customer feedback on products, services, and experiences to understand pain points and areas of improvement.
- Conduct surveys and gather data related to customer satisfaction (CSAT).
- Compile feedback reports and share insights with management and relevant teams for process improvements.
- **CSAT and Reporting**:
- Analyze and track CSAT scores, identifying trends and areas for improvement.
- Work with the team to implement improvements based on feedback and maintain high customer satisfaction scores.
- Prepare and maintain detailed reports on customer complaints, feedback, and support metrics.
- **Follow-up**:
- Follow up with customers post-resolution to ensure satisfaction and to maintain positive relationships.
- Ensure all feedback is logged into the system and tracked for future reference.
Pay: ₹13,525.71 - ₹22,363.25 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Delhi, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Service Representative
1 day ago
Delhi, Delhi, India Kareer Hubb Full timeHiring for Customer Support Representative Salary upto 35,000/ - Day shifts Location : Janakpuri - Graduation is Mandatory - Minimum 6 months experience is required **Call Vanshika: 9650005227 **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed...
-
Customer Service Representative
4 days ago
Delhi, Delhi, India USA Call Center Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). The CSR will handle incoming calls from customers, provide information, resolve issues, and ensure a high level of customer satisfaction. This position requires excellent communication skills, patience, and a commitment to delivering...
-
Customer Service Representative
4 days ago
Delhi, India anokherang Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Representative
3 days ago
Delhi, Delhi, India MANVI INTERNATIONAL COURIER Full time**Job Title**: Customer Support Representative **Company**: Manvi International Courier **Location**: Dwarka Sector 7, New Delhi **Work Timing**: 10:30 AM to 7:30 PM **Salary**: ₹18,000 to ₹25,000 CTC **Experience**: 1-3 years in customer service (preferably in logistics/courier sector) **Joining**: Immediate **Education**: Graduate **Hiring...
-
Customer Service Representative
3 days ago
Delhi NCR, Delhi, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000Customer Support RepresentativeAs a Customer Support Representative, you will serve as the primary point of contact for our customers. This role is ideal for recent graduates or those looking to start their career in customer service.Job DescriptionWe are seeking an individual who can provide high-quality customer service and ensure a positive experience for...
-
Customer Service Representative
2 days ago
Delhi, Delhi, India Medi Transcare Pvt. Ltd. Full time**CSR- Customer Service Representative** **Job description / KRAs**: - Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice - Responsible for collecting field level data as required - Responsible for identifying customer needs and closing...
-
Customer Service Representative
3 days ago
Delhi, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Service Representative
3 days ago
Delhi, India Unistar Power Private Limited Full timeWe are looking for a customer service representative to join our team, **Responsibilities**: **Identify and assess customers’ needs to achieve satisfaction** **Build sustainable relationships and trust with customer accounts through open and interactive communication** **Provide accurate, valid and complete information by using the right methods/tools...
-
Customer Service Representative
4 days ago
Delhi, India Passionators Full timeWe are hiring for a Customer Support Representative Role: 1. Handling customer queries 2. Taking calls 1**.Good communication skills** 2. Graduation mandatory **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Evening shift - Rotational shift - UK shift Supplemental pay types: - Performance...