Customer Service Representative

1 day ago


Delhi Delhi, India INNOVEXA SOLUTIONS Full time

**Key Responsibilities**
- **Customer Support**:

- Provide clear, concise, and accurate information about products, services, policies, and procedures.
- Resolve customer issues in a timely manner, ensuring satisfaction and first-contact resolution.
- **Complaint Management**:

- Actively listen to customer complaints and escalate complex issues when necessary.
- Investigate and resolve customer complaints related to products or services.
- Collaborate with other departments to find suitable solutions for customer issues and complaints.
- **Feedback Collection**:

- Proactively collect customer feedback on products, services, and experiences to understand pain points and areas of improvement.
- Conduct surveys and gather data related to customer satisfaction (CSAT).
- Compile feedback reports and share insights with management and relevant teams for process improvements.
- **CSAT and Reporting**:

- Analyze and track CSAT scores, identifying trends and areas for improvement.
- Work with the team to implement improvements based on feedback and maintain high customer satisfaction scores.
- Prepare and maintain detailed reports on customer complaints, feedback, and support metrics.
- **Follow-up**:

- Follow up with customers post-resolution to ensure satisfaction and to maintain positive relationships.
- Ensure all feedback is logged into the system and tracked for future reference.

Pay: ₹13,525.71 - ₹22,363.25 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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