Call Centre Agent

2 weeks ago

Gurugram Haryana, India Cars24 Services Pvt Ltd Full time

**Who We Are**:
At CARS24, we are transforming the way people buy and sell cars, making the experience seamless, transparent, and hassle-free. Our mission is to innovate the automotive industry while delivering exceptional customer experiences.

**What Will You Drive?**
- Handle inbound and outbound calls to assist customers with inquiries related to buying, selling, or exchanging vehicles.
- Provide accurate information about CARS24 services, pricing, and procedures, ensuring a smooth customer experience.
- Address customer concerns, resolve complaints, and escalate issues when necessary to the appropriate teams.
- Follow up with potential customers, guiding them through the process and improving conversion rates.
- Maintain detailed records of interactions in the system for seamless tracking and resolution.
- Collaborate with internal teams to ensure customer queries are addressed efficiently.
- Meet daily, weekly, and monthly targets for call handling, customer satisfaction, and sales support.

**Who We Are Looking For?**
- 1-3 years of experience in a customer service or call center role, preferably in e-commerce, automotive, or financial services.
- Excellent communication skills in English and [mention other relevant regional languages].
- Strong problem-solving skills and the ability to handle difficult conversations with empathy and professionalism.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in CRM software and basic computer skills.
- A customer-first mindset with a passion for delivering excellent service.

**Why Join Us?**
- Be a part of a fast-growing company revolutionizing the car-selling experience.
- Work in a dynamic and collaborative environment with career growth opportunities.
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs to help you succeed.

**Job Types**: Full-time, Permanent

Pay: ₹10,048.32 - ₹30,000.01 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8448189556

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