Global Call Centre

3 days ago

Gurugram Haryana, India EaseMyTrip Full time

**Why Work With **EaseMyTrip?**

Started in the year 2008, EaseMyTrip is one of the largest online travel platforms and a trusted name in the Indian travel and tourism space. Millions of Indians rely on our platform daily for their travel needs ranging from flight tickets to hotels, bus, cabs, train, holiday packages and more.

Despite winning several awards and accolades, we take pride in promoting an inclusive work culture where every brilliant mind and skilled hand gets to showcase their creativity, knowledge and expertise, every now and then. Not only do we ensure that all our employees experience a work life balance, peace of mind and perpetual learning, but also our responsibilities and roles go beyond more than one can reckon.

**What We **Offer?***

**Competitive Pay**
- We go beyond the industry standards to reward the brightest of minds working for us.**Growth & Exposure**
- We provide ample opportunities that help an individual to grow and succeed in life.**Inclusive Work Environment**
- We promote an environment where voices are valued, and diversity is celebrated.**Flexibility**
- We understand you & your commitments which is why we leave it up to you to manage your tasks accordingly.Global Call Centre

Gurugram

**About The Role**:
We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.

**Interview Process**:

- 1st round with HR team.
- 2nd & final round with Hiring manager.

**Roles & Responsibilities**:

- Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.
- Execute changes, rescheduling and modification as per customer requirements.
- Coordinated effectively with airlines and customers over the phone.
- Provide exceptional service by addressing inquiries and resolving issues.
- Work towards revenue generation through effective ticketing processes and upselling opportunities.

**Requirements**:

- Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.
- Demonstrate proficiency in managing both international and domestic ticketing operations.
- Strong understanding of city codes, airport codes, and airline hubs.
- Excellent communication skill in both written and verbal formats.
- Willingness to work in rotational shifts, including nights and weekends.

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