Customer Service Executive
2 weeks ago
**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
**Job Description** Air Import Job-Specific Tasks and Duties**
**Timely and Accurate Shipment Processing**
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
**Timely and Accurate Data Entry**
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
**Timely and Accurate Billing and Accounting**
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
This section lists job-specific tasks and duties that are completed on a regular basis by the employee This list may be edited to the specific job role.
- Log & Prepare File For Import
- Bookings
- Proactive Customer & Network communication
- Receive Documents
- Process shipments
- Monitor shipments
- Invoicing
- AR, BNP & AJAX
- Retention
- Contribution Business development (Free hand Biz, Retention, Network and local sales)
**Qualifications**
Any degree preffered
**Additional Information** Reporting Structure**:
This position reports to
- Air Import Manager
Job Location: Chennai
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