Helpdesk Executive

3 days ago

Bengaluru Karnataka, India Vitage Systems Pvt Ltd Full time

Job Title: Associate Helpdesk Executive

Location: Bangalore

Position Type: Full-Time

Pay Range: 3 LPA

Role Overview:
As a Associate Helpdesk Executive, you will be the primary point of contact for our European customers, ensuring exceptional support and service delivery around the clock.

**Responsibilities**:
Resolve customer queries and issues related to our SaaS products with a deep understanding of our platform's functionalities.

Collaboration:Work with cross-functional teams to escalate and resolve support requests.

Customer Engagement:Proactively engage with customers to understand their needs and provide tailored solutions, contributing to customer satisfaction and retention.

Performance Adherence:Adhere to service level agreements (SLAs) and performance metrics to ensure high-quality support delivery.

**Requirements**:
Communication Skills:Excellent verbal and written communication skills.

Ability to manage customer satisfaction through active listening and problem-solving.

Language Proficiency:
Fluency in English.

Nice to Have Skills:
Experience with customer-centric approaches.

Experience within high-growth (SaaS) scale-ups.

Experience within the Marketing, Advertising, or Data industry.

Additional Requirements:
Flexible Schedule:Ability to cater to UK/European/US time zones.

Work Arrangement:This role is Work From Office (WFO).

Availability:
Application Instructions:
Note: All shortlisted applicants will receive a call from the hiring team.

We look forward to welcoming enthusiastic and skilled professionals to our team

Pay: ₹280,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift
- UK shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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