Helpdesk Executive

Job Description
**Job Summary**

Job Title : Helpdesk Executive / Front Office Executive / Receptionist
- You will work as a Helpdesk Executive and reporting on daily basis to the Facility Manager.
- You will have to Provide Call logging services
- You will Liaise with the Residents and the Clients
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources

**Responsibilities and Duties**

You will have to Provide Call logging services in accordance with the service guidelines.
- Answer calls professionally and respond to customer inquiries
- Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
- Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
- Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
- Follow-up on completion Close service requests by regularly following up with respective service assignee and record response times
- Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
- Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
- Ensure compliance of regulations / requirements of Paradigm Services
- Provide assistance in general administrative activities as required
- Identify and escalate priority issues
- Contribute to the Monthly Management Report to Client(s)
- Research required information using available resources
- Participate in Emergency Evacuation procedures including crisis management.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Perform other duties as required by Paradigm Management and/or the Client
- Work closely with Administration in relation to the payment of invoices
- Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
- Stay current with system information, changes and updates

**Required Experience, Skills and Qualifications**
- Good Oral Communication Skills in English, Hindi and Local Languages and Good Written Communication Skills in English
- Good Organizational and Time Management Skills
- Good at Record Keeping and maintenance of Documents and Files in Orderly Fashion
- An eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.
- Should be adept to meet changing requirements from own team and/or clients
- If You think you have the above skills, you may Apply, No restrictions on Experience or Education

**About the Company**

We are over 1800 employees strong across Bangalore and working to deliver integrated facilities management to clients at over 80+ locations in Bangalore. We render services to Residential Apartments / Row houses / Villas / Offices / commercial establishments enabling our clients to focus on their core business.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 2 years (preferred)
- Administrative Assistants & Receptionists: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX