Helpdesk Executive

3 days ago

Bengaluru, India Technique Facility Maintenance Services Pvt. Ltd. Full time

**Helpdesk Executive**

**Qualification: Any Graduate**

**Experience: 2+ Years**

**Location: Alstom - Embassy Prime**

**Responsibilities**:

- Must be able to explain simple procedures in writing or verbally.
- log all help desk interactions
- follow up with employees and associates to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions in Helpdesk tracker.
- Requests for meeting arrangements has to be noted down and ensure the arrangements are done on time
- Need to maintain tickets tool and present it in MMR report every month.
- Training room booking need to be taken care and tracker to be maintained for the same
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
- Acts as the routine contact point, receiving and handling requests for support.

**Salary**: ₹150,000.00 - ₹250,000.00 per year

**Benefits**:

- Health insurance

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Help desk: 2 years (preferred)
- Health insurance

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