Helpdesk Executive

7 days ago


Bengaluru Karnataka, India Sureworks Infotech Pvt Ltd Full time

**#FREE POST**

**Designation: Helpdesk Executive**
**Qualification: Any Degree**
**Experience: 1+ years of experience**
**Location: Bangalore**

**This position Includes 6days working, Rotational Shift (including Night Shift) and Rotational week off**

**Required Skills**:

- Excellent communication. Strong written and verbal and troubleshooting skills.
- Utilizing remote desktop tools to access users' computers and perform troubleshooting steps directly. 
- Providing technical guidance to users on basic computer operations, troubleshooting steps, and answering questions regarding software usage. 
- Creating and managing user accounts, resetting passwords, and managing access permissions. 
- Documenting user issues within a ticketing system, tracking progress, and updating status on resolved issues. 
- Assisting with basic hardware troubleshooting, identifying potential hardware failures, and coordinating replacements when necessary. 
- Identifying complex issues that require escalation to higher-level technical support teams. 
- Contributing to and updating internal knowledge base with troubleshooting procedures and solutions 
- Expertise in using remote desktop software like TeamViewer, Remote Desktop Protocol (RDP), or similar tools. 
- Ability to analyze technical issues, identify root causes, and implement effective solutions. 
- Clear and concise communication to explain technical concepts to users with varying levels of technical knowledge. 
- Excellent interpersonal skills to provide a positive user experience and resolve issues promptly. 
- Ability to document technical issues, troubleshooting steps, and solutions clearly

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person


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