Helpdesk Executive

5 hours ago

Bengaluru, India Puthur Infotech Pvt Ltd Full time

**Greeting from Puthur infotech pvt ltd, Bengaluru**

**Position: Helpdesk Executive
- Bangalore**

**Work Location: Puthur Infotech Pvt Ltd**

**No 55, 1st Floor, 5th Cross,**

**Banaswadi Main Road, Bangalore,**

**Karnataka, PIN 560043.**

Provide Call logging services in accordance with the service guidelines.

**Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints**

**Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers**

**Assign and Dispatch - Assign specific service provider based on the nature of request / complain.**

**Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis**

**Contribute to the Monthly Management Report to (Client)**

**Assist with the re-sourcing of other aspects of Jones Lang La Salles operation as required**

**Skills**:

- Customer service
- Technical support
- desk support
- phone call
- voice process
- good communication skill

Bhavani ,HR Executive,
+91-XXXXXXXXXX

**Job Type**: Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Shift:

- Day shift

**Education**:

- Diploma (preferred)

**Language**:

- English, Hindi, Kannada (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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