IT Helpdesk

Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive.

This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such as stock uploads, commission reporting, and quality control (QC) reviews. Strong English communication skills and a high sense of urgency are essential.

Key Responsibilities:

IT Helpdesk Support

• Manage internal helpdesk requests (email access, VPN, Wi-Fi, basic hardware/software issues)
• Maintain user access logs and coordinate with IT vendors when necessary
• Set up new users on Google Workspace, company systems, and VPN

Excel Operations & Reporting

1. Prepare and upload stock files to internal systems and external platforms
2. Maintain and QA commission reports
3. Work with Pivot Tables, VLOOKUP/XLOOKUP, filters, conditional logic
4. Clean and structure raw datasets for uploads or reporting

QC & Process Support

1. Support internal teams with QC reviews and validation of Excel files
2. Catch errors before they're released into live systems
3. Maintain logs and communicate with relevant team members to close issues

What We're Looking For:

• 1–3 years' experience in IT support, business ops, or Excel-heavy admin
• Strong Microsoft Excel skills — Pivot Tables, VLOOKUP/XLOOKUP, filters
• Fluent English — both spoken and written (must be able to document issues clearly)
• Fast thinker — works with urgency, clarity, and logic
• Ownership mindset — asks "why", not just "how"
• Comfortable switching between IT, Excel, QC, and support workflows

Nice to Have (Not Required):

• Experience with inventory/ERP systems or stock upload processes
• Exposure to product management or writing basic software requirements
• Knowledge of automation, macros, or basic scripting (e.g., Python, Google Apps Script)

Do Not Apply If:

You only want to do IT hardware setup or basic ticketing

You cannot work independently or need step-by-step guidance

You are not comfortable working in Excel every day

Your written English is weak or unclear

You are unable to analyze systems