Customer Service Assistant

7 days ago

Remote, India Wisdmlabs Full time

**Responsibilities**:

- Gain expertise in WisdmLabs products.
- Maintain accurate records of interactions, inquiries, and actions taken.
- Follow up on customer requests to ensure resolution and satisfaction.
- Escalate unresolved issues or special requests to appropriate teams.
- Collaborate with clients to gather requirements and communicate them to product managers.
- Act as a liaison between clients and software developers for seamless delivery.

**What's in store for you?**

**Requirements**:

- Ability to handle customer interactions and coordinate with teams for efficient service delivery..
- Strong communication skills, both verbal and written.
- Excellent listening and presentation skills.
- Problem-solving attitude
- Good to have**:Familiarity with CRM systems** and customer support tools.
- Freshers with excellent written & oral communication can apply.
- Comfortable with remote work and flexible hours.

**Qualifications**:

- Currently pursuing or recently completed a degree in Business, Marketing, Communications, or related field.
- Previous experience in customer service/client facing role is a plus.
- Eagerness to solve problems and work collaboratively.
- Interest in technology and SaaS products is highly desirable.

**Recruitment Process**

**Round 1**

**Round 2**

**Why Join Us?**
- Opportunity to work on exciting projects with a talented team.
- Continuous learning and professional development opportunities.
- Friendly and inclusive work environment.
- Competitive salary and benefits package.
- Chance to make a real impact and grow your career.
- 5 days working (Saturday & Sunday week-off)
- Remote working

**Location**: Remote

**Type**: Full-Time Position

**Experience Level**: 0-2 years of experience.

Pay: ₹350,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Can you join immediately?

**Experience**:

- Customer service: 1 year (required)

Work Location: Remote

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