Sales and Customer Service Executive

2 weeks ago

Remote, India eTutorWorld Full time

**Job Information**:
Industry
- Customer ServiceWork Experience
- 1-3 yearsRemote Job

**About us**:
eTutorWorld was founded in 2008 in Glen Arbor, Michigan USA, and Bangalore, India. eTutorWorld is a leading EdTech company providing world-class online tutoring and academic content for K-12 and Test Prep for the global market, especially USA.

This is a remote position.

2. Outbound follow up calls for inquiries received (no cold calling)

3. Proactively initiate chat with website visitors

4. Take short demo sessions for new students and parents

5. Assist and advise students and parents in buying eTutorWorld learning packages

6. Assist students in session joining, scheduling, rescheduling or cancellation

7. Coordinate with tutors for sessions scheduled or cancelled at short notice

8. Coordinate with technical support team if any issues faced by students or tutors

9. Compliance with service level standards, and maintaining accurate call records

10. Update LMS and CRM system information as per student and tutor discussions

**Requirements**:
1. Must be a graduate in any discipline

2. Minimum two years of experience in online sales and customer service

3. Exposure to international customers

4. Excellent written and spoken English

5. Excellent communication and teamwork skills

7. Ability to understand and engage with customers, respond quickly and appropriately

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