Customer Service Intern

5 days ago

Remote, India eTutorworld Full time

Sales and Customer Service Intern

An exciting opportunity to join a fast-growing online education company. Etutorworld provides personal 1-on-1 live online tutoring in Math, Science and English to K-12 school students worldwide. Etutorworld is a Bangalore based company with a 60+ member team and a vibrant open work culture.

This is a night shift position since most of the students are in the USA. Work timings will be for any continuous 7 hours between 7.30pm to 7.30am, six nights (42 hours) a week (could change as per business needs).

Job responsibilities are as follows,

2.Outbound follow up calls for inquiries received

3.Proactively initiate chat with website visitors

4.Take short demo sessions for new students and parents

5.Assist and advise students and parents in buying eTutorWorld learning packages

6.Assist students in session joining, scheduling, rescheduling or cancellation

7.Compliance with service level standards, and maintaining accurate call records

8.Update LMS and CRM system information as per student and tutor discussions

1.Must be a graduate (or pursuing graduation) in any discipline

2.Excellent written and spoken English

3.Quick learner and good teamwork skills

5.Ability to understand and engage with customers, respond quickly and appropriately.

Compensation and contract

**Job Types**: Full-time, Internship
Contract length: 12 months

Pay: ₹9,854.03 - ₹20,000.00 per month

Schedule:

- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: Remote

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