Chat Support Executive

2 days ago

Gurugram Haryana, India OnlineInfatuation Full time

Profile: Chat Support Executive

**Salary**: Up to 20k

Exp: Freshers and Experienced both can apply.

Location: Udyog Vihar, Gurgaon

Shift: Day shift for females and rotational shift for males.

**Responsibilities**:

- Respond promptly to customer inquiries through live chat.
- Identify and resolve customer issues efficiently and professionally.
- Provide accurate information about products and services.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.
- Follow up with customers to ensure their issues are resolved.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Previous customer service experience is a plus.
- Strong written communication skills.
- Ability to type quickly and accurately.
- Proficient in using computers and chat software.
- Ability to multi-task and manage time effectively.
- Strong problem-solving skills.

**Skills**:

- Live Chat Support
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Typing Skills
- CRM Software
- Conflict Resolution

**Job Types**: Full-time, Permanent

Pay: Up to ₹22,000.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Are you an immediate joiner?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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