
Chat Support Executive
2 days ago
Profile: Chat Support Executive
**Salary**: Up to 20k
Exp: Freshers and Experienced both can apply.
Location: Udyog Vihar, Gurgaon
Shift: Day shift for females and rotational shift for males.
**Responsibilities**:
- Respond promptly to customer inquiries through live chat.
- Identify and resolve customer issues efficiently and professionally.
- Provide accurate information about products and services.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.
- Follow up with customers to ensure their issues are resolved.
**Qualifications**:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience is a plus.
- Strong written communication skills.
- Ability to type quickly and accurately.
- Proficient in using computers and chat software.
- Ability to multi-task and manage time effectively.
- Strong problem-solving skills.
**Skills**:
- Live Chat Support
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Typing Skills
- CRM Software
- Conflict Resolution
**Job Types**: Full-time, Permanent
Pay: Up to ₹22,000.00 per month
Schedule:
- Day shift
- Rotational shift
Application Question(s):
- Are you an immediate joiner?
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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