Chat Support Executive

2 days ago

Gurugram Haryana, India Vlebazaar Full time

**Chat Support RepresentativeKey Responsibilities**

1. **Customer Assistance**:

- Respond to customer inquiries and support requests via live chat, offering prompt and helpful information.
- Resolve product or service issues, handling complaints, and answering questions about products, services, policies, and order status.
- Provide accurate and detailed information in a courteous and professional manner.

2. **Troubleshooting and Issue Resolution**:

- Assist customers in troubleshooting basic technical issues or product-related questions.
- Escalate complex issues to higher support levels or other relevant teams as needed.
- Follow up on escalated cases to ensure resolution and customer satisfaction.

3. **Product Knowledge**:

- Maintain a deep understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
- Stay updated on any new product launches, promotions, or changes to provide current information.

4. **Data Entry and Record Keeping**:

- Document each chat interaction, including customer details, nature of inquiry, solutions provided, and other relevant information in CRM systems.
- Keep detailed and organized records for future reference and analysis.

5. **Customer Feedback and Insights**:

- Gather feedback from customers regarding their experience and share valuable insights with the team to improve service quality.
- Identify recurring issues or complaints and communicate them to management or the relevant departments.

6. **Efficiency and Multitasking**:

- Manage multiple chat conversations simultaneously while maintaining accuracy and quality.
- Prioritize inquiries based on urgency and customer needs to ensure timely responses.

Skills and Qualifications:

- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in customer support or similar roles, particularly in a chat-based or digital environment.
- Proficiency in typing and comfortable with multitasking across multiple chat windows.
- Excellent written communication skills with a clear and friendly tone.
- Familiarity with chat software, CRM systems, and support tools.
- Basic technical skills to troubleshoot common product or service issues.

Key Competencies:

- **Problem-Solving Skills**: Ability to analyze customer issues and provide quick and effective solutions.
- **Empathy and Patience**: High emotional intelligence to understand customer frustrations and resolve issues with empathy.
- **Attention to Detail**: Ensure accuracy and clarity in responses and documentation.
- **Adaptability**: Comfort with a fast-paced environment and quick response to changing customer needs.
- **Time Management**: Ability to handle high chat volumes while ensuring quality customer interactions.

**Fresher & Experienced both can apply**
Send you CV on WhatsApp:

- **9599028877**

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9599028877

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