Customer Chat Support

1 week ago

Adajan Surat Gujarat, India Jewel Pro Tech Private Limited Full time

**About UsGEMGEM** is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform.

**What you’ll do**:Live Chat Support
- Answer customer questions through live chat
- Respond quickly, clearly, and professionally in English

Sales Support
- Share product details to help customers choose the right items
- Support the sales team with smooth communication

CRM and Data Management
- Keep customer data updated in our CRM system
- Log chats and track activity

Order Coordination
- Help process orders and coordinate with internal teams
- Keep customers informed about their orders

Issue Handling
- Solve customer concerns efficiently and politely
- Escalate issues when needed

Reporting
- Generate reports on chat and sales support activities
- Share ideas for improvements

Process Improvement
- Identify gaps and suggest better ways to improve customer service

What you need:

- Graduate degree in any stream
- At least 1+ year of experience in sales support (tech/IT background is a plus)
- Strong English communication skills (written and spoken)
- Comfortable using CRM systems, Microsoft Office, AI tools, and more
- Good communication and multitasking skills
- Customer-focused and works well in a team

**What you’ll get**:

- Competitive salary (based on experience)
- Performance-based bonuses
- Career growth opportunities
- Training and development support

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9265290157

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