Customer Support Representative

6 days ago

Adajan Surat Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

**Organizational Overview**:

- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

**Job Summary**
- The role involves providing efficient and professional chat support to customers by resolving technical issues, addressing inquiries, and delivering product information.
- The position requires collaboration with team members to enhance support processes, ensuring customer satisfaction goals are met or exceeded.

**Roles and Responsibilities**:

- Resolve customer issues and complaints with empathy and efficiency.
- Provide product information and assistance to customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure customer satisfaction.
- Rotational Day Shifts.
- Identify and escalate priority issues to the appropriate channels.
- Stay up-to-date on product knowledge and company policies.

**Key Competencies for the Role**:

- **Customer Support Expertise**: Ability to handle customer inquiries professionally and resolve issues efficiently.
- **Technical Troubleshooting**: Proficiency in identifying and solving technical problems or escalating them appropriately.
- **Communication Skills**: Strong written and verbal communication to interact effectively with customers.
- **Problem-Solving Skills**: Analytical thinking to address customer concerns and provide timely solutions.
- **Flexibility and Adaptability**: Willingness to work night shifts, rotational shifts, and holidays while.

**Qualifications**:

- Bachelor's degree in Business Administration or related field preferred.
- 0-2 years of experience in a call support department.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office and CRM software.
- Customer-oriented mindset with a focus on providing exceptional service.

**Job Types**: Full-time, Permanent

Pay: ₹16,500.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9327138178
Application Deadline: 07/03/2025

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