Customer Support Representative

4 days ago

Adajan Surat Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

**Organizational Overview**:

- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

**Job Summary**
- The role involves providing efficient and professional chat support to customers by resolving technical issues, addressing inquiries, and delivering product information.
- The position requires collaboration with team members to enhance support processes, ensuring customer satisfaction goals are met or exceeded.

**Roles and Responsibilities**:

- Resolve customer issues and complaints with empathy and efficiency.
- Provide product information and assistance to customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure customer satisfaction.
- Rotational Day Shifts.
- Identify and escalate priority issues to the appropriate channels.
- Stay up-to-date on product knowledge and company policies.

**Key Competencies for the Role**:

- **Customer Support Expertise**: Ability to handle customer inquiries professionally and resolve issues efficiently.
- **Technical Troubleshooting**: Proficiency in identifying and solving technical problems or escalating them appropriately.
- **Communication Skills**: Strong written and verbal communication to interact effectively with customers.
- **Problem-Solving Skills**: Analytical thinking to address customer concerns and provide timely solutions.
- **Flexibility and Adaptability**: Willingness to work night shifts, rotational shifts, and holidays while.

**Qualifications**:

- Bachelor's degree in Business Administration or related field preferred.
- 0-2 years of experience in a call support department.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office and CRM software.
- Customer-oriented mindset with a focus on providing exceptional service.

**Job Types**: Full-time, Permanent

Pay: ₹16,500.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9327138178
Application Deadline: 07/03/2025

  • Customer Support Representative

    1 week ago

    Surat, Gujarat, India insideFPV Ventures Private Limited Full time

    We are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at **insideFPV**, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer...

  • Customer Service Representative

    2 weeks ago

    Surat, Gujarat, India Complete job Full time

    Customer Support Representative Fluent in English is must 80% Customer support 20% Sales Need to Speak with US Clients International experience would be an added advantage Experience: 2-4 Years LOCATION: Adajan near pal RTO Surat Shift Timing: 8 PM -6 AM 9.30-7.30 am **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent Pay:...

  • Customer Support Associate

    4 days ago

    Adajan, Surat, Gujarat, India GEMGEM Full time

    **About us** **GEMGEM** is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency. **About the Role** We’re looking for a friendly and detail-oriented person to support our...

  • Customer Support Representative

    6 days ago

    Ramol, Ahmedabad, Gujarat, India Athflex private limited Full time

    Job description **Company Description** Athflex is an Indian startup athletic clothing and accessories brand based in Ahmedabad. The brand is dedicated to inspiring people in the fitness world and promoting creation and innovation. Athflex provides innovative and powerful clothing for athletes and fitness enthusiasts and aims to create a strong social...

  • Customer Service Representative

    1 week ago

    Adajan, Surat, Gujarat, India Wheels and Wings Global Services Pvt Ltd Full time

    Urgent Hiring !!! - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India AWADH LOGISTICS Full time

    Managing a team of representatives offering internal support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service. We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers. **R**esponsibilities**: - Address customer inquiries, concerns, and product-related questions effectively. -...

  • International Customer Service Representative

    4 days ago

    Adajan, Surat, Gujarat, India Jewel Pro Tech Private Limited Full time

    Job description About GEMGEM GEMGEM is a global jeweler's solution with expertise in website and digital marketing, making a positive impact on a global scale in the Jewelry Industry. The company is dedicated to helping associates achieve long-term career goals and success. GEMGEM values high performance, diversity, and career development for its...

  • Cse (Customer Support Executive)

    2 days ago

    Surat, Gujarat, India Refrens Internet Private Limited Full time

    Refrens is a rapidly growing company that is passionate about providing exceptional customer service. We are looking for a highly motivated and customer-centric individual to join our team as a Customer Support Representative. **About the Role**: As a Customer Support Representative, you will be responsible for providing exceptional customer service to our...

  • Customer Support Representative

    6 days ago

    Vadodara, Gujarat, India Paradise Technology Full time

    **Job description** **Job Title**: Customer Support Representative **Company**: Mr. Technology **Location**: Vadodara **Salary**: ₹10,000 to ₹20,000 per month **Languages Preferred**: English, Gujarati, Hindi **Contact**: 7572991299 - Call potential and existing customers to promote products and services. - Answer customer questions and help resolve any...