Customer Support Associate

4 days ago

Adajan Surat Gujarat, India GEMGEM Full time

**About us**

**GEMGEM** is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.

**About the Role**

We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

**What You’ll Do**

**Live Chat Support**
- Answer customer questions quickly and clearly
- Communicate in professional English

**Sales Support**
- Share product information to help customers make the right choices
- Work closely with the sales team

**CRM & Data Entry**
- Update customer details in our system
- Keep records of customer chats and activity

**Order Support**
- Help process orders and coordinate with internal teams
- Keep customers informed on their order status

**Handling Issues**
- Resolve customer concerns politely and efficiently
- Escalate issues when necessary

**Reporting**
- Prepare basic reports on chats and sales support
- Share suggestions to improve customer service

**Process Improvement**
- Identify areas for better service and workflow

**What We’re Looking For**
- Graduate in any stream
- 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
- Strong English communication skills (spoken and written)
- Comfortable with CRM tools, Microsoft Office, and AI tools
- Organised, team-oriented, and multitasking skills
- Customer-focused with a problem-solving attitude

**What You’ll Get**
- Competitive salary
- Performance-based bonuses
- Career growth opportunities
- Training and development support

If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: ₹180,000.00 - ₹420,000.00 per year

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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