
International Customer Service Representative
5 days ago
Job description
About GEMGEM
GEMGEM is a global jeweler's solution with expertise in website and digital marketing,
making a positive impact on a global scale in the Jewelry Industry. The company is dedicated
to helping associates achieve long-term career goals and success. GEMGEM values high
performance, diversity, and career development for its employees.
Role Overview
The Customer Support Associate supports our C2C Global marketplace 'GEMGEM' by
order processing, working in coordination with internal team based in Surat, Gujarat.
Key Responsibilities
platforms.
- Process sales orders, monitor order statuses, and coordinate deliveries.
- Maintain accurate customer records in CRM and ensure data privacy.
- Handle complaints, resolve issues, and escalate when necessary.
- Offer insights for improving sales support processes and customer service.
- Assist in reporting and data analysis to enhance operational efficiency.
**Qualifications**:
- Any Graduate with 1+ year experience in customer service or sales support
(preferably in e-commerce or luxury goods).
- Proficient in English, CRM tools, and Microsoft Office.
- Strong problem-solving, multitasking, and attention to detail.
- Ability to maintain confidentiality and work well in a team environment.
Compensation & Benefits
- Salary Compensation Based on Interview.
- Performance-based bonuses.
- Punctuality bonus
- Opportunities for professional growth and career development
- International Work exposure
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Fixed shift
- Night shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
Expected Start Date: 23/05/2025
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