International Customer Service Representative

4 days ago

Adajan Surat Gujarat, India Jewel Pro Tech Private Limited Full time

Job description

About GEMGEM

GEMGEM is a global jeweler's solution with expertise in website and digital marketing,

making a positive impact on a global scale in the Jewelry Industry. The company is dedicated

to helping associates achieve long-term career goals and success. GEMGEM values high

performance, diversity, and career development for its employees.

Role Overview

The Customer Support Associate supports our C2C Global marketplace 'GEMGEM' by

order processing, working in coordination with internal team based in Surat, Gujarat.

Key Responsibilities

platforms.
- Process sales orders, monitor order statuses, and coordinate deliveries.
- Maintain accurate customer records in CRM and ensure data privacy.
- Handle complaints, resolve issues, and escalate when necessary.
- Offer insights for improving sales support processes and customer service.
- Assist in reporting and data analysis to enhance operational efficiency.

**Qualifications**:

- Any Graduate with 1+ year experience in customer service or sales support

(preferably in e-commerce or luxury goods).
- Proficient in English, CRM tools, and Microsoft Office.
- Strong problem-solving, multitasking, and attention to detail.
- Ability to maintain confidentiality and work well in a team environment.

Compensation & Benefits
- Salary Compensation Based on Interview.
- Performance-based bonuses.
- Punctuality bonus
- Opportunities for professional growth and career development
- International Work exposure

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Fixed shift
- Night shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):
**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 23/05/2025

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