Customer Support Representative

5 days ago

Ahmedabad Gujarat, India SetuBridge Technolabs Full time

SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service. We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers.

**R**esponsibilities**:

- Address customer inquiries, concerns, and product-related questions effectively.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Educate customers on product features and ensure a positive experience.
- Collaborate with cross-functional teams to relay customer feedback and contribute to continuous improvement.
- Maintain accurate and detailed records of customer interactions.

**Qualifications**:

- High school diploma; additional education is a plus.

**Skills**:

- Excellent communication skills, both written and verbal.
- Ability to empathize with customers and address their needs with patience.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM software and ticketing systems is a plus.
- Ability to work in a fast-paced environment and handle high call volumes.

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