Customer Support Representative

3 days ago

Ahmedabad Gujarat, India Hitech Digital Solutions LLP Full time

**Position: Customer Support Representative**

**Location: Ahmedabad**

**Work Model: Work from Office**

**About Us**:
Hitech is an Integrated Engineering Consulting and Business Process Solutions organization specializing in BIM, Engineering, and BPM services. We are a strong team of 1,200 members, with consistent growth above industry standards and expanding globally with offices in the USA, UK, and delivery centers in India.

**Role Context**:
**Key Responsibilities**:

- Review project requirements thoroughly and execute tasks in a timely manner while maintaining accuracy.
- Conduct web research on specified products to extract pertinent details.
- Gather information from diverse platforms and consolidate it into predefined formats.
- Update Google Sheets with the collected data and ensure its accuracy and completeness.
- Collaborate effectively with team members to ensure seamless workflow and project execution.
- Communicate any challenges or discrepancies encountered during research to the relevant stakeholders.
- Maintain confidentiality and adhere to company policies and procedures.

**Skills and competencies**:
**Technical Skills**:

- Web Research Skills - Expertise in gathering and consolidating information from various platforms.
- Proficiency in MS Office - Advanced knowledge of Excel, Word, and other Microsoft tools for data entry and reporting.
- Google Sheets Proficiency - Experience in organizing and updating data in Google Sheets.
- Data Accuracy Management - Strong ability to ensure accuracy and completeness in collected information.
- Internet Navigation - Efficient use of search engines and online databases for research purposes.

**Human Skills**:

- Attention to Detail - Ensuring precision in data collection and formatting.
- Multitasking - Ability to handle multiple tasks efficiently without compromising quality.
- Empathy and Adaptability - Flexibility in understanding project requirements and adapting to dynamic needs.
- Interpersonal Skills - Collaborating effectively with team members and stakeholders.
- Self-Motivation and Discipline - Staying focused and committed to deadlines with mínimal supervision.

**Experience & Qualification**
- Graduate Degree - bachelor’s degree in any field.
- Courses in Data Management - Certifications or training in data management or information systems are advantageous.
- Web Research Training - Courses focused on web research techniques or internet literacy.
- MS Office Certification - Certification to validate proficiency in Microsoft Office tools.
- Communication Skills Training - Workshops or certifications in written and verbal communication.

**What We Offer**:

- Compensation commensurate with experience, competitive base salary plus bonus.
- A flexible comprehensive benefits package to suit your personal circumstances.
- A supportive work culture that gives you the freedom to experiment.
- A co-funded professional development program which aligns with your career growth.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance

Application Question(s):

- Could you please let me know what yearly income you are expecting in terms of fixed CTC (e.g. 700,000)?

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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