IT Calling Support

1 week ago


Karve Nagar Pune Maharashtra, India Information Technology Support Center Private Limited Full time

Providing support to users and being the first point of contact for problem resolution. Troubleshooting hardware, software, and network issues. Installing and configuring hardware and software components.

Job Responsibilities:

- 1. Basic connectivity support
- 2. User support and training
- 4. Remote user support
- 5. Other duties may be assigned.
- 6. Hardware and software installations and upgrades

Job Responsibilities:

- 2. Strong oral communication skills to gather information from e and explain complex technical concepts in simple language
- 3. Analytical and problem-solving skills to troubleshoot and diagnose issues
- 4. Time management skills to provide updates and fixes within a promised time frame
- 5. Multitasking skills
- 6. Customer service skills to interact professionally
- 7. Teamworking Skills
- 8. Customer service skills
- 9. Logging all service requests and updating tickets as needed
- 10. Remote user Support

Education: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization

Role category: IT Support

Employement Type: Full Time

Department: IT and Information Security

Pay: ₹10,000.00 - ₹12,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person



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