Inquiry Counsellor Telecaller

11 hours ago

Karve Nagar Pune Maharashtra, India Indosoft Technology Full time

Indosoft Technology

Inquiry Counsellor Cum Telecaller

**Inquiry Counsellor Cum Tele-caller**

An **Inquiry Counselor Cum Tele-caller** is a combined role typically found in Indosoft Technology for business analyst Training and placement. The position requires handling both face-to-face inquiries and telephonic communication, where the individual’s primary responsibility is to provide information, resolve queries, and guide prospective customers or students. Below is a general description of this role:
**Key Responsibilities**:

- **Handling Inquiries**:

- Offering detailed information about for business analyst Training and placement
- Providing guidance to prospects and offering tailored solutions based on their needs.
- **Telecalling**:

- **Making outbound calls to potential leads (prospective students, customers, or clients).**:

- Following up with leads and nurturing relationships to convert them into actual clients or customers.
- Conducting market research via calls to gather information about customer needs and preferences.
- **Customer Support**:

- Resolving customer complaints or issues in a professional manner.
- Providing continuous support and assistance, offering solutions to customers' problems.
- Ensuring all queries are handled promptly, with accurate information.
- **Data Management**:

- **Maintaining records of all inquiries, calls, and feedback.**:

- Updating MS Excel or databases with customer information and interactions.
- Tracking and reporting on the status of leads and customer interactions.
- **Sales and Conversion**:

- Converting leads into customers by promoting the benefits of the product/service.
- Meeting conversion targets and contributing to the overall sales goals.
- **Team Coordination**:

- **Collaborating with other teams (sales, marketing, or support) to ensure smooth operations.**:

- Providing feedback to management about customer trends or concerns **Skills Required**:

- **Excellent Communication Skills** (verbal and written)
- **Persuasion and Negotiation Abilities**:

- **Problem-Solving Skills**:

- **Customer Relationship Management**:

- **Organizational and Time-Management Skills**:

- **Knowledge of Products/Services Offered**:

- **Multitasking Abilities**

**Qualifications**:

- Any Graduate.
- Experience in Tele-calling, customer service, or sales are an advantage.
- 1 Year Experienced is Mandatory

**Important Note: Immediate joiners is highly preferred.**

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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