Call Quality Assessor

**Profile - Quality Assessor (BPO)** Qualification - Graduate Fresher's can apply Job location - Noida Sec - 2 Monitoring calls and providing actionable insights Maintaining excel sheets of clients Participates in design of call monitoring formats and quality standards Maintain quality standards Creative and analytical thinking Active Listener, Good...

Job Description: Quality Assessor (Work From Office) 6 days working, Day shifts Salary - 10-12K Job location - Noida (Onsite) Freshers can apply - Monitoring calls and providing actionable insights - Maintaining Excel sheet of clients. - Participates in design of call monitoring formats and quality standards - Maintain quality standards - Improve call...

Job Description: Quality Assessor (Work From Office) 6 days working, Day Shifts Salary - 10K-12K Job location - Noida (Onsite) Fresher with Good English understanding can apply - Monitor service and sales calls. - Review a subset of agents’ conversations. - Create reports that reflect support performance - Contribute to the team culture in a positive...

Key Responsibilities:Listen to and assess customer service calls for quality and adherence to scripts and protocolsProvide constructive feedback and quality scores to agentsIdentify trends and recommend process improvementsCollaborate with team leads and trainers to drive performance improvementMaintain accurate evaluation records and...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

Job Description Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and...