Call Quality Assessor

As a Call Quality Auditor at our company, your role will involve monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters. You will be responsible for listening to live and recorded calls, assessing communication, compliance, product knowledge, and call etiquette, and...

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

Monitor & evaluate Fintech Sales calls for quality Share feedback & improvement areas Ensure compliance with SOPs Prepare QA reports & insights Support training for better CX

Job Summary:We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and...

15 years NoidaProfile: SeniorQuality & Audit Site Assessor Engineer- NoidaExperience: 15 yearsof ExperiencePosition: 2Qualification:- Graduated From Reputed GovernmentEngineering CollegeLocation: RAMAHOSPITAL, NOIDAE-Mail: Contact & Whatsapp Number: Note:- Please send by mail / whatsapp your CV and mentioncurrent location, notice period to join, current...

Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives. Key Responsibilities Conduct...

Job SummaryWe are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.Key ResponsibilitiesConduct systematic...

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain...