Customer Care Representative

4 days ago


Remote, India IM Full time

**Job Title**: Customer Care Executive (Night Shift)

**Location**: Bangalore / Pune / Mumbai
**Shift**: Night Shift (US hours as applicable)
**Experience**: 0-3 years (Freshers welcome)

**Responsibilities**:

- Provide accurate information and resolve queries related to products, services, or accounts.
- Escalate unresolved issues to the concerned department while ensuring customer satisfaction.
- Maintain call logs, customer details, and issue-tracking in CRM systems.
- Meet performance targets (response time, resolution rate, CSAT scores).

**Key Skills Required**:

- Excellent communication skills in English (written and verbal).
- Good listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and ability to work with MS Office/CRM tools.
- Willingness to work in a night shift with rotational week-offs.

**Qualification**:

- Graduate/Undergraduate in any stream.
- Prior experience in customer service/BPO preferred but not mandatory.

**Benefits**:

- Night shift allowance.
- Performance incentives.
- Growth opportunities within the organization.

Pay: ₹10,575.30 - ₹20,585.28 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote

**Speak with the employer**
+91 6364003648



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