
Executive - Customer Service & Pricing
5 days ago
**Job Title**: Executive - Customer Service & Pricing
**Experience**: 3-4 years
**Location**: Chennai
**Industry**:Shipping & Logistics
**Job Summary**:
We are seeking a motivated professional with 3-4 years’ experience in **Customer Service & Pricing** for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.
**Key Responsibilities**:
- Manage day-to-day customer service including enquiries, bookings, and documentation support.
- Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
- Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
- Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
- Handle customer complaints/escalations and ensure resolution within timelines.
- Maintain accurate records and generate reports as required.
**Requirements**:
- 3-4 years’ experience in **Customer Service & Pricing** in Liner / NVOCC industry.
- Good understanding of ocean freight, trade lanes, and market dynamics.
- Strong communication and customer handling skills.
- Proficiency in MS Excel and ERP systems.
- Ability to multitask and work under deadlines.
**Job Types**: Full-time, Permanent
Pay: ₹28,000.00 - ₹32,563.81 per month
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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