Executive - Customer Service & Pricing

5 days ago


Mannadi Chennai Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time

**Job Title**: Executive - Customer Service & Pricing
**Experience**: 3-4 years
**Location**: Chennai
**Industry**:Shipping & Logistics

**Job Summary**:
We are seeking a motivated professional with 3-4 years’ experience in **Customer Service & Pricing** for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.

**Key Responsibilities**:

- Manage day-to-day customer service including enquiries, bookings, and documentation support.
- Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
- Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
- Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
- Handle customer complaints/escalations and ensure resolution within timelines.
- Maintain accurate records and generate reports as required.

**Requirements**:

- 3-4 years’ experience in **Customer Service & Pricing** in Liner / NVOCC industry.
- Good understanding of ocean freight, trade lanes, and market dynamics.
- Strong communication and customer handling skills.
- Proficiency in MS Excel and ERP systems.
- Ability to multitask and work under deadlines.

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹32,563.81 per month

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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