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Customer Service
4 weeks ago
Job Title:
Executive – Customer Service & Pricing
Experience:
3–4 years
Location:
Chennai
Industry:
Liner / Shipping
Job Summary:
We are seeking a motivated professional with 3–4 years' experience in
Customer Service & Pricing
for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.
Key Responsibilities:
- Manage day-to-day customer service including enquiries, bookings, and documentation support.
- Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
- Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
- Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
- Handle customer complaints/escalations and ensure resolution within timelines.
- Maintain accurate records and generate reports as required.
Requirements:
- 3–4 years' experience in
Customer Service & Pricing
in Liner / NVOCC industry. - Good understanding of ocean freight, trade lanes, and market dynamics.
- Strong communication and customer handling skills.
- Proficiency in MS Excel and ERP systems.
- Ability to multitask and work under deadlines.
