Customer Success Manger

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Overview**

Boeing is the world’s largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

**Technology for today and tomorrow**

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

**People-driven culture**

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are **inclusive, diverse, and transformative.**

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled and motivated **Customer Success Manger (CSM)** to join the Customer Success Team Virtually. Role can be **Mid-Level, Senior or Lead**.

As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.

You will be working across Digital Aviation Solutions (DAS) product offerings, which include:

- Flight Deck Solutions: These products and services span across an Airlines Operation Control Center (OCC) and include Crew Scheduling, Flight Planning, Crew Tracking, and Operations Control.
- Tech Operations: These products and services are used across an Airlines Maintenance Department. Examples include Asset Management System, Engine Fleet Planning and Costing, and Records Management

We are committed to creating an inclusive and growth-oriented environment for all our team members. Join us and discover your future with Boeing.

This position will be located at Delhi OR Bangalore, India.

**Position Responsibilities**:

- Build strong business relationships with all key stakeholders including users and business owners
- Create a comprehensive Adoption Plan aligned with industry best practices tailored to the specific solution purchased, customer KPIs, identified value drivers, metrics to be tracked, and inputs for Customer Health Score
- Measure customer value by correlating adoption metrics with customer KPIs
- Mitigate churn and drive recurring revenue growth
- Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.
- Foster internal partnerships with Go to Market team (e.g. Sales Directors, Technical Sellers, Services Leads, Premium Support, and Solution Consultants) for assigned accounts.
- Foster & drive client communications - Develop tailored, regular communication plans for assigned customers that includes
- Regular touchpoints with end users
- Track feature utilization
- Participate in QBR activities driven by the Services Leader & Sales Director
- Periodic reports and updates for key executives
- Proactively identify & conduct expansion plays (Cross Sell, Upsell) that will provide additional value to assigned customers, referring & collaborating with sales on complex leads
- Participate in Renewal plays
- Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers

**Key Skills**:

- Relationship Man