Customer Success Manger

Be part of something revolutionary At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too. We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet. Be part of something revolutionary At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too. We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet. Be part of something revolutionary We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special. Job Title : Customer Success Manager What you’ll do for us - Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services. - Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts. - Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows - Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix. - Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution. - Has a proven track record of building and managing successful support teams in a global environment. Be a motivator of team and initiator of the team’s career enhancement. - Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits. Works with the R&D team to drive enhancements in product What you'll have: - Experience: 10+ Years of Experience - Education: BE/Btech/MCA/MBA - Characteristics: High degree of interpersonal effectiveness and building relationships with customers, across levels and functions. Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly. Strong project management skills - We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function. What we’ll do for you - You’ll be contacted by our recruiter, Reddy Babu, who’ll fill you in on all things o9, give you some background about the role and get to know you. They’ll contact you either via video call or phone call - whatever you prefer. - We will have 3 rounds of Technical discussion What we’ll do for you - Competitive salary and benefits. - High growth organization - very strong entrepreneurial culture and no corporate politics - Support network: Work with a team you can learn from and every day. - Diversity: We pride ourselves on our international working environment - Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person. - Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us. More about o9. o9 Solutions is one of the fastest-growing enterprise SaaS companies in the world today. As per the last public disclosure, o9 was valued at approximately $3.7B. Our mission is to digitally