Customer Success Intern

4 days ago

Bengaluru Karnataka, India Calix Full time

We are looking for Customer Success Interns who are fast learners and can work across success guidance, education, support and delivery teams. You will be responsible for helping our customers achieve their business goals and solve their problems using our Calix products and managed services. You will also contribute in providing feedback and insights to our internal teams to improve our offerings and customer experience.

Responsibilities and Duties:

- Support senior team members by pulling necessary information required to deliver customer facing engagements.
- Implement strategies to ensure customers receive rapid and proactive knowledge and support.
- Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
- Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
- Monitor health scores, satisfaction levels, and customer engagement.
- Maintain and update data in customer success management software.
- Deliver customer facing engagements.

Qualifications:

- Bachelor's degree in computer science, electronics, communications or related field.
- MBA or equivalent degree in business, management or marketing.
- Excellent communication, presentation and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical, problem-solving and decision-making skills.
- Certifications, Knowledge and Experience
- Any certifications, knowledge or experience in networking technologies, routers, switches, subscriber management or related domains would be a plus.
- Knowledge of best practices and trends in customer success and retention.
- Ability to pull data, analyze them and make recommendations based on customer feedback and metrics.

Duration:
The internship would be for a duration of one year, with the possibility of extension or conversion to a full-time position based on performance and availability.

Flexibility:
The intern should be able to work across different time zones and adapt to the needs of customers and stakeholders in various regions, such as US, Europe and APAC. The intern should be comfortable with using online collaboration tools and communicating effectively in a remote setting.

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