Customer Success Advisor

Job Requisition ID #

25WD84953

Position Overview

The Customer Success Advisor (CSA) plays a critical role in driving customer adoption of Autodesk solutions and ensuring return on investment (ROI). This role is essential for executing strategies that foster long-term success, accelerate customer business goals, and maximize the value derived from Autodesk solutions.

Responsibilities
- Serve as the main point of contact for customers, ensuring maximum value from Autodesk products and services
- Work closely with customers to understand their needs, provide tailored solutions, and achieve their goals
- Drive customer satisfaction, retention, and expansion
- Accountable for post-sale account management and leading account growth strategy in collaboration with the wider account team
- Maintain close relationships with key management sponsors in engaged accounts
- Collaborate with internal experts to translate customer business and technical challenges into effective solutions
- Work with Autodesk resellers and internal teams to deliver desired customer outcomes
- Participate in regular team meetings to refine customer engagement strategies
- Use account planning tools, data, and outcome frameworks to uncover challenges and identify expansion opportunities
- Deliver Quarterly Business Reviews (QBRs) for engaged accounts, ensuring follow-up on tasks and deliverables
- Create and implement Customer Success Plans that add value and drive engagement
- Measure customer loyalty and satisfaction through higher Net Promoter Scores (NPS)
- Suggest and implement process improvements to enhance renewals and overall customer satisfaction
- Create comprehensive account plans addressing customer needs, anticipating challenges, and defining strategies for improved experiences
- Identify and pursue opportunities for expanding business relationships with support from the sales team
- Discover and address industry-specific customer challenges through engagement
- Act as the voice of the customer within Autodesk, advocating for their needs and feedback
- Identify and document success stories, case studies, and testimonials
- Support renewal closures with reseller partners in assigned accounts
- Drive long-term customer value through strategic engagement and cross-sell/up-sell opportunities
- Use outcome frameworks to guide ongoing customer interactions

Minimum Qualifications
- Post-graduate degree with 8+ years of experience in Customer Success, particularly with large accounts
- Proven expertise in customer relationship management
- Experience collaborating with internal account teams and Autodesk partners to achieve strategic outcomes
- Strong communication and interpersonal skills to build close relationships with management sponsors within engaged accounts
- Ability to address customer business and technical challenges with tailored Autodesk solutions
- Proficiency in leveraging account planning tools, data, and frameworks to identify challenges and expansion opportunities
- Experience in delivering QBRs and developing detailed Customer Success Plans
- Ability to create strategic roadmaps for broad adoption of Autodesk solutions
- Strong analytical skills to measure customer loyalty and implement improvements
- Expertise in crafting account plans and driving growth opportunities in collaboration with sales teams
- Skilled in identifying and documenting customer success stories, case studies, and testimonials
- Proven ability to support renewal closures and enhance long-term customer value through strategic engagement

Preferred Qualifications
- Proven success in managing customer relationships and delivering measurable results
- Experience collaborating with account teams and Autodesk partners for executing strategic outcomes
- Ability to contribute meaningfully to quarterly and annual planning meetings with account teams

Learn More

About Autodesk
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