Customer Success Advisor, India

3 days ago

Bengaluru Karnataka, India Autodesk Full time

Job Requisition ID #

25WD91137

Position Overview

The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers in Public Sector as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human interactions and reacting to inbound customer-initiated triggers.

Key Responsibilities:
- Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries- Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues- Successfully close out a range of data-driven customer success motions- Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity- Organize and conduct onboarding and product adoption workshops tailored to specific industries and ministries

Minimum Qualifications:
- Experience in SaaS Industry 3+ years- Experience in Customer-facing roles 7+ years- Customer Empathy & customer mindset- Ability to prioritize multiple tasks- Collaboration and coordination across multiple stakeholders- Fluent languages spoken and written: English

Preferred Qualification:
- At least 5 years Customer Success/Account Management experience- SDFC proficiency- Experience in handling public sector accounts in India is an added advantage

LI-NB1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

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