Customer Success Advisor, India
3 days ago
Job Requisition ID #
25WD91137Position Overview
The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our customers in Public Sector as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human interactions and reacting to inbound customer-initiated triggers.
Key Responsibilities:
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Successfully close out a range of data-driven customer success motions
Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Organize and conduct onboarding and product adoption workshops tailored to specific industries and ministries
Minimum Qualifications:
Experience in SaaS Industry 3+ years
Experience in Customer-facing roles 7+ years
Customer Empathy & customer mindset
Ability to prioritize multiple tasks
Collaboration and coordination across multiple stakeholders
Fluent languages spoken and written: English
·
Preferred Qualification:
At least 5 years Customer Success/Account Management experience
SDFC proficiency
Experience in handling public sector accounts in India is an added advantage
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Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
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