Customer Success Manager- Hybrid Portfolio

1 week ago

Bengaluru, Karnataka, India Milestone Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Role
We are looking for a Customer Success Manager based in India to work U.S. East Coast hours. This hybrid role will be split between:

  • Direct CSM ownership (50%): Managing a select portfolio of accounts (ARR $250K+), driving retention and growth.
  • Support role (50%): Partnering with two senior Customer Success Managers to help deliver exceptional service and results across their accounts.

This is an exciting opportunity for someone who is passionate about digital marketing, enjoys building relationships, and thrives at balancing both independent account ownership and team collaboration.

What You'll Do

  • Manage a portfolio of hospitality accounts, ensuring adoption, retention, and measurable business outcomes.
  • Support senior CSMs with client deliverables, reporting, project management, and strategy execution.
  • Build and maintain strong relationships with client stakeholders and act as a trusted advisor.
  • Collaborate with internal teams (paid media, SEO, content, product) to align strategies with client goals.
  • Monitor performance metrics, provide insights, and present value through regular communications and business reviews.
  • Contribute to renewals, upsells, and cross-sell opportunities.

What We're Looking For

  • Location: India (working U.S. East Coast hours).
  • 3+ years of experience in Account Management, Project Management, or Customer Success.
  • Hands-on experience with paid media campaigns (SEM, paid social, display) preferred.
  • Strong communicator – articulate, persuasive, and confident in both written and spoken English.
  • Bachelor's degree or equivalent experience.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Digital marketing experience in hospitality/eCommerce is a plus.

Why Join Us
You'll play a key role in shaping the success of both your own accounts and our senior CSM portfolio. This role is perfect for someone who wants to grow their CSM career while gaining exposure to strategic, enterprise-level customer success practices.

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