Customer Success Manager

1 day ago

Bengaluru, Karnataka, India Browzwear Full time ₹ 8,00,000 - ₹ 20,00,000 per year

At Browzwear, we're transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world's leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. 

This is a high touch B2B enterprise customer role, where you'll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business. 

What You Will Do

  • Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion 
  • Proactively identify & align software adoption & expansion to customer's business outcomes and continuously measure delivery of business outcomes 
  • Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users 
  • Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows 
  • Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes. 
  • Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization 
  • Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences  
  • Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations 
  • Own portfolio health, product usage leading to above average renewals & growth targets 
  • Identify & proactively manage account risks and is able to maintain below average churn rates 
Requirements
None
Who You Are
  • 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm 
  • Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions 
  • Ability to translate technology into business value and ROI-driven narratives. 
  • Highly organized, strategic thinker with strong presentation and facilitation skills 
  • Comfort working across global, cross-functional teams in a fast-paced environment. 
  • Background in fashion or retail tech preferred but not mandatory. 
  • Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.  

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