Customer Success Manager

1 week ago

Bengaluru, Karnataka, India Browzwear Full time ₹ 8,00,000 - ₹ 20,00,000 per year

At Browzwear, we're transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world's leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. 

This is a high touch B2B enterprise customer role, where you'll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business. 

What You Will Do

  • Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion 
  • Proactively identify & align software adoption & expansion to customer's business outcomes and continuously measure delivery of business outcomes 
  • Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users 
  • Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows 
  • Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes. 
  • Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization 
  • Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences  
  • Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations 
  • Own portfolio health, product usage leading to above average renewals & growth targets 
  • Identify & proactively manage account risks and is able to maintain below average churn rates 
Requirements
None
Who You Are
  • 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm 
  • Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions 
  • Ability to translate technology into business value and ROI-driven narratives. 
  • Highly organized, strategic thinker with strong presentation and facilitation skills 
  • Comfort working across global, cross-functional teams in a fast-paced environment. 
  • Background in fashion or retail tech preferred but not mandatory. 
  • Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.  

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    *Quick Highlights*Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.Reports to: Head of Customer SuccessStage: Team of 25. Primarily based in Bangalore,...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Intelli Search Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:Build and maintain strong, long-term relationships with key customers, acting as a trusted business advisor.Partner with Sales and Account Management teams to drive upsell, cross-sell, and renewal opportunities.Understand customer business objectives and align company solutions to help them achieve measurable success.Lead Quarterly...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Vistex Career Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region.  As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What you'll do:Own...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Netradyne Full time ₹ 15,00,000 - ₹ 3,00,00,000 per year

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...