Current jobs related to Customer Success Manager - Bengaluru, Karnataka - Hexagon Manufacturing Intelligence

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India IP Infusion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross-functional. You will proactively create and implement plans for building, growing and retaining long-term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s)...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India BiteSpeed Full time

    What you'll do:- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our international customers,...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Alteryx Full time US$ 90,000 - US$ 1,20,000 per year

    We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description: Customer Success Manager- APACRole DetailsPosition: Customer Success ManagerLocation: Bangalore (on-site)Shift timings : 10am- 70m ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Michael Page Full time

    Job Description- - Founding team member- - Opportunity to lead a critical team in a fast-growing edtech SaaS companyJob DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)- Shadow leadership to deeply understand the platform and customer needs.- Own relationships with partner schools and manage onboarding.- Lead training sessions...

  • Customer Success Manager

    5 days ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...

Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Hexagon Manufacturing Intelligence Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Summary
This position is based in Bangalore, India or Pune, India and offers a
Hybrid work model
.

Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our solutions bridge the physical and digital worlds, helping industries operate more efficiently and sustainably. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process

Job Responsibilities
The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they derive maximum value from our solutions. By fostering strong customer relationships, the CSM will drive retention, expansion, and overall customer satisfaction. This role demands a proactive, results-driven professional passionate about customer success and simulation software technology.

Customer Relationship Management

  • Act as the main point of contact for a portfolio of customers throughout their lifecycle.
  • Develop and maintain strong relationships with key stakeholders to understand their needs, goals, and challenges.
  • Serve as a trusted advisor, providing best practices and strategic guidance to maximize product adoption and value.
  • Onboarding and Adoption
  • Lead customer onboarding processes, ensuring smooth implementation and early success with the platform.
  • Create and deliver training sessions tailored to customer requirements to drive adoption and engagement.

Retention and Growth

  • Monitor customer health metrics and proactively address potential issues to reduce churn.
  • Identify and execute upsell or cross-sell opportunities in collaboration with the sales team.
  • Conduct regular business reviews to align on goals, performance, and success metrics.

Feedback and Advocacy

  • Gather customer feedback to influence product development and roadmap decisions.
  • Act as the voice of the customer within the organization to ensure continuous improvement.
  • Identify and cultivate customer advocates for case studies, testimonials, and referrals.

Collaboration and Reporting

  • Work cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.
  • Maintain accurate records of customer interactions and activities in CRM systems.
  • Provide regular reports on customer success metrics, challenges, and opportunities to leadership.

Qualifications

  • Education and Experience
  • Minimum 3 years experience in simulation software / CAE Tools
  • Bachelor's degree in business, communications, or a related field (or equivalent experience).
  • 3+ years of experience in a customer success, account management, or similar role in a software or technology company.

Core Competencies

  • Strong customer-centric mindset with excellent interpersonal and communication skills.
  • Proven ability to build and maintain strong relationships with diverse stakeholders.
  • Analytical and problem-solving skills with a knack for understanding customer data and trends.
  • Ability to manage multiple customers and priorities simultaneously in a fast-paced environment.
  • Familiarity with a variety of software business models and customer success metrics (e.g., NRR, churn, CSAT).

Technical Skills

  • Proficiency in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
  • Solid understanding of software applications and technology landscapes.
  • Comfortable delivering virtual and in-person presentations and training sessions.

Key Performance Indicators (KPIs)

  • Customer retention rate and churn reduction.
  • Net revenue retention (NRR) growth.
  • Customer satisfaction and Net Promoter Score (NPS).
  • Product adoption and usage metrics.
  • Success in upsell and cross-sell opportunities.

Explore Life at Hexagon
At Hexagon, you will be part of a global leader driving innovation in design, simulation, and smart manufacturing. You will collaborate with a diverse, international team that values creativity, customer focus, and sustainable innovation, while accessing opportunities for professional growth, training, and career advancement within Hexagon's global network. We offer competitive compensation and benefits aligned to the India market.

Explore Life at Hexagon: At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence.

Learn more at and get inspired by how we shape smart change across industries.