Customer Success Manager

4 weeks ago


Bangalore Karnataka, India Richpanel Full time

About the job Richpanel is an AI-first customer service platform disrupting the 400B BPO market By automating customer support and enabling brands to deliver effortless CX at scale Richpanel helps e-commerce businesses reduce costs increase automation and grow sustainably We re headquartered in Bangalore with a global customer base of 2 000 brands Backed by leading investors we re scaling rapidly and building a world-class Customer Success team to drive retention and revenue growth The Role We re looking for an experienced Customer Success Manager CSM to own a portfolio of high-value accounts and ensure adoption measurable ROI and renewals This role requires strong account management skills technical fluency and the ability to act as a trusted advisor to e-commerce leaders You ll be responsible for end-to-end customer ownership from onboarding to renewal while also helping evolve Richpanel s success playbooks workflows and processes If you thrive in fast-paced environments love solving business problems and can translate technical adoption into executive-level storytelling this role is for you Responsibilities Own a portfolio of customer accounts driving adoption measurable outcomes renewals and growth Maintain



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