Customer Success Manager
9 hours ago
ROLE : Manager – Customer Success (Open Position – 1)
LOCATION : Bangalore
REPORTING TO : VP, Customer Success
EXPERIENCE : >6 Years
BRIEF DESCRIPTION
As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.
BROAD RESPONSIBILITIES :
- Develop Engagement and Relationship at Executive and C-Level
- Deliver Product Evangelization , workshops, and best practices to empower client teams.
- Partner with Execs to create thought leadership, webinars, and other client partnership program.
- Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
- Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
- Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
- Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
- Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following:
- Prospect development & lead generation
- Understanding business and technology scenario/needs
- Identifying and qualifying opportunities
- Product demonstrations
- Preparation of proposals, SOW
- Final negotiation and closure
QUALIFICATIONS
- 6+ years of experience in Customer Success,
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