Customer Success Manager
1 day ago
ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform's capabilities with customer business goals. BROAD RESPONSIBILITIES: - Develop Engagement and Relationship at Executive and C-Level - Deliver Product Evangelization, workshops, and best practices to empower client teams. - Partner with Execs to create thought leadership, webinars, and other client partnership program. - Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots. - Lead Business and strategic reviews to align on outcomes, roadmap, and value realization. - Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs. - Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction. - Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following: - Prospect development & lead generation - Understanding business and technology scenario/needs - Identifying and qualifying opportunities - Product demonstrations - Preparation of proposals, SOW - Final negotiation and closure QUALIFICATIONS - 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients. - Proven track record of driving retention and revenue growth within large accounts. - Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention). - Excellent communication, executive presentation, and stakeholder management skills. - Experienced in engaging with C-level executives in Retail & Digital Commerce Industry - Self-starter with the ability to work independently. - Ready to travel to client locations for business meetings. EXPERIENCE PREFERRED - Experience of working with geographically diverse/distributed teams. - Retail/ Digital commerce knowledge and experience highly preferred - Experience in CDP, Customer Analytics, Customer Marketing, Personalization, Search About the Company: Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at www.algonomy.com.
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Customer Success Manager
7 days ago
Bangalore, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management. Key Responsibilities Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer success manager
4 weeks ago
Bangalore, India Servion Global Solutions Full time8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...
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Customer Success Manager
7 days ago
bangalore, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key ResponsibilitiesCustomer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
7 days ago
bangalore, India ColorTokens Inc. Full timeAbout ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations...
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Customer Success Manager
3 weeks ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer success manager
4 weeks ago
Bangalore, India SuperAGI Full timeAbout Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer Success...
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Customer Success Manager
3 days ago
Bangalore, India Algonomy Full timeROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...
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Customer success manager
4 weeks ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer success manager
4 weeks ago
Bangalore, India ColorTokens Inc. Full timeAbout Color Tokens At Color Tokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield TM platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable...
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Customer success manager
4 weeks ago
Bangalore, India SuperAGI Full timeAbout Super AGI Super AGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. Role Overview As a Customer...
